Terms of trade

Payment
POVL KJER will accept payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and Maestrocard. Payment will not be drawn from your account until the goods are sent.

All amounts are in DDK. Danish kroner and are inclusive VAT.

POVL KJER uses an approved payment server that decrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your card information is fully protected.

Delivery
POVL KJER delivers within 3-5 working days if the goods are in stock. If the goods are to be produced or made individually, time of delivery will be given when the order is placed.

Free shipping to Denmark and the rest of the EU. Free delivery excl. customs clearance and taxes to Norway and Switzerland.
Shipping to other countries: 107 €

Complaints
According to the law of commerce a two-year right to complain is given for imperfections in material or production. However, imperfections in wood and production are so rare that until now I have carried out all repairs without time limit or payment. Ordinary wear and tear and transport are excepted.

Complaints are not valid regarding the mistreatment of the products.

Returning goods
When returning goods please make an appointment with:

POVL KJER
Martin Hansens Vej 3
8400 Ebeltoft
Denmark

Goods sent cash on delivery are not accepted.

Refusion
If repayment has been arranged please send your bank account numbers for us to refund the money.

Right to cancel an order
We give a 14 day right to cancel an order on goods bought in our web-shop. The time period is calculated from the day you receive your order.

The cost of the return is on your own account.

Your right to cancel must be reported to us within 14 days of your purchase and the goods must be returned without delay. The goods must be packed correctly on return. In case of badly packed return goods, you are responsible for damages.

The message must be sent by e-mail to: povl-k@mail.dk. In the message, you must make clear that you want to make use of your right to cancel.

The state of return goods
You are only responsible for damages that are due to incorrect handling of what is normally necessary to find out how the goods are functioning. In other words – you can try out the goods as if you bought them in a normal shop.

If the goods are treated in other ways than described above, we regard them as used (second hand), which means that on canceling your purchase you will only receive part of or no refund depending on the trade value of the goods.